AI is on everyone's lips. My colleagues here at Alphero have written about their experiences and concerns. Its potential and pitfalls. If you’re not building houses or digging drains it is very easy to feel uneasy about your personal future.
As businesses now need to evolve once again with this access to this powerful new resource, it is very easy to begin a race to the bottom: lowest possible cost to serve, highest possible productivity. At these moments you need to reflect back on what the purpose is of your business, why you choose to work there, what was the problem it was trying to solve, how it makes a difference. In my role as a strategist, that’s always been part of my thinking. But with AI, the importance of considering a balanced view of our stakeholders feels more acute than ever. Our shareholders’ motivations are important, but so is the experience of our customers and our employees.
As smart and efficient as AI is, it is only as good as what it can reference. It is your people's humanity that sets you apart. Their lived experiences, as flawed as they may be, that makes them unique.
AI is a promising and powerful solution that will play an increasing role in all of our future. But first we should all be clear about what the problem is we’re trying to solve. For long, enduring and repeat relationships it is not just about efficiency. It is about the whole experience, warts and all. And sometimes it is that exception that shows you are human, understanding and connecting with other humans.
I’ve aways loved using scenes from movies as a way of making points. This well-known scene in Good Will Hunting is almost prescient of our current challenges in correlating intelligence with meaning. Have a look at the first 3.5 minutes.